Organized by China quality association compiled within the field of quality management in our country, people's publishing house published the first book blue book blue book on Chinese manufacturing enterprise quality management (2016), "released in Beijing on April 10. The blue book shows that China's manufacturing quality management maturity is generally low, and the differences between different regions, sizes and industries are obvious.
 
Sasac industry association chamber of commerce bureau chief zhang said, this is the first in the field of quality blue book, the publication quality management workers more clear understanding of the Chinese manufacturing enterprises, comprehensive level of quality management, is also a shining in the construction of the "China quality" of a, add colour to comprehensively improve the quality of construction.
 
Secretary general of the China quality association yong-gang duan, blue book from the enterprise quality management maturity, product customer satisfaction assessment, research, quality and business best practices four point of view, this paper expounds present situation and development trend of manufacturing enterprise quality management, puts forward some improve enterprise quality management level and enhance customer satisfaction strategy. It provides research results for national and industry quality management policies, and also provides a platform for display and exchange of outstanding achievements.
 
The blue book on quality management of manufacturing enterprises in China is released in Beijing
 
The quality of manufacturing has risen
 
Zhang stressed that the future of China's manufacturing industry not only represents the future of emerging economies, but also the future of the world's manufacturing industry. Quality management blue book condensed the essence, the recent research results of China quality association is through a large number of quality investigation, in fact, the data display quality management status of manufacturing enterprises in China.
 
At the meeting, the reporter learned that the book was divided into four parts: "management", "market", "topic" and "practice". Among them, management is the result of recent enterprise quality management survey. China quality association since 2009, the organization carries out once every two years "manufacturing enterprise quality management survey", the beginning is designed to build a "manufacturing enterprise quality management maturity index model, this model is designed based on total quality management (TQM), intuitive reflect the manufacturing enterprises in our country, comprehensive level of quality management, or to reflect the level of manufacturing enterprise implementation of total quality management in our country.
 
The survey of quality management of the third manufacturing enterprise in 2016, which is based on the size of the national economy classification C13 - C41, was conducted in 28 industries, and the number of enterprises surveyed was 1,830. The survey results show that the quality level of manufacturing enterprises in China is stable and rising. The average value of the products reported by the surveyed enterprises was 96.1%, compared with 95.8% in 2013 (the equipment manufacturing industry in seven industries). The quality loss rate continues to decline. The average reported total mass loss rate was 1.83 per cent, compared with 2.43 per cent in 2013 and 2.79 per cent in 2009 (general equipment and food manufacturing). High quality management system certification. The proportion of certified public quality management systems, such as ISO9001, GJB9001B and ISO/TS16949, was 94.1%, which continued to rise. The penetration rate of quality management methods has been greatly improved. The proportion of enterprises reported by the surveyed enterprises in the management of lean management, QC group/trustworthy group was 50.4 percent and 87.9 percent respectively, which increased by 14.5 percent and 11.7 percent respectively in 2013.
 
The results also reflect some typical problems. Duan yonggang told reporters that China's manufacturing quality management maturity is generally low, different regions, scale and industry enterprises are distinct. R&d and technical link quality management is weak. The scientific, data and elaboration levels of manufacturing process quality control are insufficient. Our manufacturing industry has great opportunities to improve quality, reduce costs and enhance brand.
 
In this regard, the China quality association has put forward eight countermeasures and Suggestions: to promote the "quality revolution" of the manufacturing industry and guide the adoption of the quality management model. Increase the quality of education training and continuously improve the quality of employees. Implement quality management system upgrade and improve product quality assurance. Accelerate quality software and platform construction, improve quality management informatization. Promote the manufacturing process "keep improving" to achieve the enhancement of the quality reduction. Implement quality standard upgrade based on customer value and advanced products. The system promotes the quality tool method to improve the continuous improvement of the enterprise. Change the thinking of customer information and improve the innovation ability based on customer demand.
 
The satisfaction level of independent brand users continued to improve
 
In recent years, the Chinese quality association has applied the user satisfaction index (CCSI) model to the user satisfaction evaluation results of automobile industry, home appliance industry and food industry. As a new type of economic quality index, customer satisfaction index can be applied to product quality and service quality evaluation, enterprise performance evaluation, the condition of national macro economy operation description.
 
This paper mainly introduces the model index system in 2015, and compares the results of the three industries since 2012. In 2015, China's automobile industry user satisfaction index was 79 points, which was the same as the U.S. auto satisfaction index for the first time. The level of independent brand satisfaction has improved for two consecutive years, while the joint venture brand has declined. For the first time, brand image has become the first factor affecting satisfaction, and the gap between the perceived quality of users and the quality of perceived quality has been further expanded. The satisfaction level of the home appliance industry was satisfactory, with 82.8, 82.4, 81.3, 79.4 and 76.4 points respectively for refrigerator, air conditioner, washing machine, TV and mobile phone. Food industry customer satisfaction rise, liquid milk products, edible oil, tea drinks and beer satisfaction respectively 77, 76, 73, and 76 minutes, consumer confidence in food safety supervision are improved.
 
User surveys reflect a number of common problems. In the automotive industry, for example, the number of failures occurred 107 times. The failure of "engine", "driving, steering and braking" and "interior decoration" are the main reasons for the improvement of quality reliability of automobile industry in China. In the household appliance industry, the after-sales service score of air conditioners, refrigerators and washing machines is low, especially the reasonableness of the timely and maintenance charges. Mobile phone products, the satisfaction rate of standby time is low, only 68.3%, the maintenance convenience and the fee reasonable satisfaction rate is less than 60%. In the food industry, the brand image satisfaction rate of liquid milk and tea drinks is less than 70%. Yi-zhong ma, nanjing university of science and technology economic management college professor, Beijing university of aeronautics and astronautics professor conray, vice President of the academy of China aerospace science and technology group co., LTD. 9 Xia Gang, Gree Electric Appliances, inc. of Zhuhai Fang Xiang building assistant President, dongfeng-citroen automobile co., LTD., director of the organization of information organization division Chen Yangang experts and companies such as representative made a great speech.